FAQ

1. What payment methods do you accept?

We accept credit cards, PayPal and installment payments via Klarna.

2. Is it safe to pay online on your site?

Yes, we use encrypted payment systems that comply with international security standards.

3. Can I request an invoice?

Absolutely! Enter your billing details at checkout or contact us after purchase.

1. How can I return a product?

You can return a product within 14 days of receiving it, using the return form available in your account or by contacting us for instructions.

2. Do I have to pay return shipping?

Return costs are the customer's responsibility, unless the product is defective or incorrect. In this case, the return is free.

3. When will I receive my refund for my return?

Once the return has been received and verified, the refund will be processed within 5-7 business days.

1. Can I change or cancel an order after placing it?

Yes, you can change or cancel an order by contacting us within 24 hours of confirmation, unless the order has already been shipped.

2. How can I check the status of my order?

You will receive an email with a link to track your shipment. You can also log in to your personal area to check the status.

3. Do I need to create an account to place an order?

No, you can purchase as a guest, but creating an account allows you to access exclusive benefits and easily track your orders.

1. Which countries do you ship to?

We ship to Italy and all over Europe. For information on international shipping, contact us directly.

2. What are the delivery times?

Deliveries to Italy take 2-4 working days, while in Europe they can vary between 4-7 working days.

3. Are shipping costs included?

Shipping costs are calculated at checkout. For orders over a certain threshold, shipping may be free.